At tapID, we strive to ensure your complete satisfaction with our products and services. This Refunds Policy outlines the terms and conditions regarding refunds for tapID services, subscriptions, and physical products.
1. Digital Services and Subscriptions
1.1 Subscription Cancellations
You may cancel your subscription at any time through your account settings. Upon cancellation:
- Your subscription will remain active until the end of the current billing period
- No partial refunds will be provided for unused portions of the current billing period
- You will not be charged for subsequent billing periods
1.2 Refund Eligibility for Digital Services
Digital services, including but not limited to subscription plans and digital business card services, may be eligible for a refund under the following conditions:
- The request is made within 14 days of the initial purchase
- You have not substantially used the service (as determined at our discretion)
- Technical issues have prevented you from accessing or using the service despite reasonable troubleshooting efforts
2. Physical Products
2.1 Standard NFC Cards and Hardware
For standard (non-customized) NFC cards and hardware products:
- Products may be returned for a full refund within 30 days of delivery if in new, unused condition with original packaging
- Return shipping costs are the responsibility of the customer unless the product is defective
- Defective products will be replaced or refunded at our discretion
2.2 Custom-Designed and Personalized Products
For custom-designed cards or personalized hardware:
- Due to their personalized nature, custom-designed cards and personalized products cannot be returned or refunded unless they are defective
- If you receive a defective custom product, we will replace it at no additional cost or provide a full refund
- Claims for defective custom products must be submitted with photographic evidence within 14 days of delivery
3. Refund Process
3.1 How to Request a Refund
To request a refund, please:
- Contact customer support at support@tapid.com.au
- Include your order number and reason for the refund request
- For physical product returns, wait for a Return Authorization before shipping products back
3.2 Refund Processing
Once your refund request is approved:
- Refunds will be processed to the original payment method used for purchase
- Processing times may vary depending on your payment provider (typically 5-10 business days)
- You will receive an email confirmation when your refund has been processed
4. Exceptions and Special Circumstances
4.1 Promotional and Discounted Items
Products or services purchased at promotional or discounted rates may have modified refund terms, which will be specified at the time of purchase.
4.2 Enterprise and Volume Purchases
Enterprise accounts and bulk orders may be subject to separate refund terms as specified in the applicable enterprise agreement or volume purchase contract.
5. Consumer Rights
This Refunds Policy does not affect your statutory rights as a consumer under Australian Consumer Law or other applicable consumer protection laws in your jurisdiction.
Under Australian Consumer Law, consumers have the right to a repair, replacement, or refund for major failures and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6. Changes to This Policy
We reserve the right to modify this Refunds Policy at any time at our sole discretion. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refunds Policy periodically for changes.
7. Contact Us
If you have any questions about our Refunds Policy, please contact us at:
Email: info@tapid.com.au